Shipping and Returns
Restocks and Shipping
- Shipping costs are calculated based on package weight and destination.
- Due to the high volume of orders during restocks, please allow up to 1-5 business days for order processing and shipment.
Refunds
- At BeeTallow, customer satisfaction is our top priority. If you are unsatisfied with your tallow balm after use, you may request a full refund.
- To initiate a refund, please contact us at any time via email at [support@beetallowskincare.com
] or direct message on Instagram at @BeeTallow. - Refunds will be processed upon receipt of the returned tallow balm.
- Please note that we do not offer product exchanges in this circumstance; only refunds are available once the product is returned.
Lost or Damaged Orders
- If your tallow balm order is lost in transit or arrives damaged (e.g., shattered), we will either send you a replacement or issue an automatic refund if replacements are unavailable.
Product Imperfections
- As our tallow balms are handcrafted, occasional variations such as air pockets may occur. If you have concerns about the fill level of your jar, please contact us via email at [support@beetallowskincare.com
] or direct message on Instagram at @BeeTallow. We value your feedback.
Address Errors
- If an order is shipped to an incorrect address due to an error in the customer's Apple Pay or Shop Pay information, we will make a one-time exception and reship the order to the correct address free of charge. We kindly request that customers double-check their shipping information within their payment service to prevent this issue in the future.
Our Commitment to You
- At BeeTallow, we believe that exceptional customer service is paramount. We strive to be as accommodating as possible within reason, and we greatly appreciate your support.